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FAQ

Insurance questions, answered clearly.

Straightforward answers to common questions about quotations, cover types, documents and claims.

Clear guidance.
Tailored cover.
What does Shieldpoint Pillar do?+

The right answer depends on your circumstances and insurer terms. Shieldpoint Pillar will explain suitable options in plain language and help you prepare the details needed for a personalised quotation.

Can I request quotations from different insurers?+

The right answer depends on your circumstances and insurer terms. Shieldpoint Pillar will explain suitable options in plain language and help you prepare the details needed for a personalised quotation.

Is the quote estimate final?+

The right answer depends on your circumstances and insurer terms. Shieldpoint Pillar will explain suitable options in plain language and help you prepare the details needed for a personalised quotation.

How long does a quote take?+

The right answer depends on your circumstances and insurer terms. Shieldpoint Pillar will explain suitable options in plain language and help you prepare the details needed for a personalised quotation.

Can I use WhatsApp?+

The right answer depends on your circumstances and insurer terms. Shieldpoint Pillar will explain suitable options in plain language and help you prepare the details needed for a personalised quotation.

What is comprehensive insurance?+

The right answer depends on your circumstances and insurer terms. Shieldpoint Pillar will explain suitable options in plain language and help you prepare the details needed for a personalised quotation.

What documents do I need for motor insurance?+

The right answer depends on your circumstances and insurer terms. Shieldpoint Pillar will explain suitable options in plain language and help you prepare the details needed for a personalised quotation.

Why does vehicle valuation matter?+

The right answer depends on your circumstances and insurer terms. Shieldpoint Pillar will explain suitable options in plain language and help you prepare the details needed for a personalised quotation.

What is excess protector?+

The right answer depends on your circumstances and insurer terms. Shieldpoint Pillar will explain suitable options in plain language and help you prepare the details needed for a personalised quotation.

What is PVT?+

The right answer depends on your circumstances and insurer terms. Shieldpoint Pillar will explain suitable options in plain language and help you prepare the details needed for a personalised quotation.

Can I request family medical cover?+

The right answer depends on your circumstances and insurer terms. Shieldpoint Pillar will explain suitable options in plain language and help you prepare the details needed for a personalised quotation.

Can businesses request staff medical cover?+

The right answer depends on your circumstances and insurer terms. Shieldpoint Pillar will explain suitable options in plain language and help you prepare the details needed for a personalised quotation.

Can I insure contents only?+

The right answer depends on your circumstances and insurer terms. Shieldpoint Pillar will explain suitable options in plain language and help you prepare the details needed for a personalised quotation.

What business covers can Shieldpoint help with?+

The right answer depends on your circumstances and insurer terms. Shieldpoint Pillar will explain suitable options in plain language and help you prepare the details needed for a personalised quotation.

What is WIBA?+

The right answer depends on your circumstances and insurer terms. Shieldpoint Pillar will explain suitable options in plain language and help you prepare the details needed for a personalised quotation.

Does Shieldpoint pay claims?+

Claims are assessed and paid by the relevant insurer according to policy terms and conditions. Shieldpoint Pillar provides support and guidance during the claims process.

Who decides if a claim is payable?+

Claims are assessed and paid by the relevant insurer according to policy terms and conditions. Shieldpoint Pillar provides support and guidance during the claims process.

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