Prioritise safety and reporting
Follow safety, emergency and applicable reporting requirements first.
Request a QuoteRequest a QuoteWe help clients understand the typical documents, steps and communication needed when preparing an insurance claim.
Follow safety, emergency and applicable reporting requirements first.
Record incident details, people involved and photographs.
Organise policy details, forms and supporting records.
Provide the required information through the appropriate channel.
Keep copies, references and communication together.
Ask for guidance when a requirement is unclear.
Claims are determined by the relevant insurer according to policy terms and documentation requirements. Shieldpoint Pillar provides guidance and support but does not determine outcomes.
Claims are assessed and determined by the relevant insurer according to policy terms, exclusions, limits and required documentation. Shieldpoint Pillar provides guidance and support but does not determine claim outcomes.
We help you organise information, understand what may be needed and communicate clearly with the insurer.
✓ Policy number
✓ Driver’s licence
✓ Police abstract where applicable
✓ Photos of damage
✓ Repair estimate
✓ Copy of logbook
✓ Claim form
✓ Incident details
✓ Claim form
✓ Hospital bills
✓ Medical reports
✓ Prescriptions
✓ Discharge summary
✓ Member details
✓ Pre-authorisation where required
✓ Claim form
✓ Photos of damage
✓ Police abstract where applicable
✓ Asset list
✓ Proof of ownership
✓ Repair estimates
✓ Incident report
✓ Policy documents
✓ Incident report
✓ Asset register
✓ Photos and invoices
✓ Employee details
✓ Supporting business records
✓ Travel documents
✓ Boarding pass
✓ Baggage delay / loss report
✓ Receipts
✓ Medical reports
✓ Incident report
Open Claims Document CentreMotor Accident Guide
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