Record the essential details
- Date, time and location
- Vehicles and registration numbers involved
- Driver and contact details
- Witness details where available
- Clear photographs of the scene and damage
Documents commonly requested
- Completed insurer claim form
- Police abstract where applicable
- Driver’s licence
- Vehicle logbook or ownership documents
- Insurance certificate or policy details
- Repair estimate or assessment documents where requested
Report promptly
Contact the insurer or Shieldpoint as soon as reasonably possible. Policies may contain notification requirements, and the exact process depends on the circumstances and insurer.
Do not guess what applies
A theft, injury, third-party loss or multi-vehicle accident may require additional information. Ask for the insurer’s current checklist rather than relying only on a generic list.
Claims are assessed by the relevant insurer according to policy terms, exclusions, limits and documentation requirements. Shieldpoint Pillar provides guidance but does not determine claim outcomes.
This guide is for general information only and does not replace insurer policy wording, underwriting terms or professional advice based on your specific situation.