First, prioritise safety
Move to safety where possible, seek emergency help when needed and follow applicable legal and reporting requirements.
Gather important details
- Vehicle registration numbers
- Driver details
- Location, date and time
- Clear photographs
- Witness details where available
Prepare claim documents
- Completed claim form
- Policy number
- Driver’s licence
- Police abstract where applicable
- Photographs
- Repair estimate
- Assessment report where required
Contact your insurance advisor
Shieldpoint Pillar can help clarify documentation and next steps. The relevant insurer remains responsible for assessing and determining the claim.
Claims are assessed by the relevant insurer according to policy terms, exclusions, limits and documentation requirements. Shieldpoint Pillar provides guidance but does not determine claim outcomes.
This guide is for general information only and does not replace insurer policy wording, underwriting terms or professional advice based on your specific situation.